Orders & Shipping
We process orders quickly, but we'll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 2763 9313, Monday–Friday, 10 a.m.– 6 p.m.
What if I want to buy Meyer at retail store?
Use the store locator to find the closest Meyer retail store near you.
Interested in placing a bigger order?
To purchase our cookware in bulk, please send an email to email@example.com We're happy to help.
Do you ship everywhere in Hong Kong?
We provide shipping services to addresses in Hong Kong Island, Kowloon and the New Territories for Hong Kong and Macao, Taipa, Coloane for Macau. If your designated address cannot be located by our system, it's likely that the address is beyond the reach of our shipping services.
How long will it take before I receive my order?
We process your order within 2 working days, then we ship it out. Delivery times are from Monday to Saturday between 10:00 a.m to 6:00 p.m..
What is the minimum amount I need to pay to enjoy free shipping?
For orders over HK$300 delivered to Hong Kong and HK$400 delivered to Macau, shipping is free.
How can I change my delivery address?
You can change delivery address in ""My Account"", or you can do this at the ""Information"" page during checkout.
Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, courier delay, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of products are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the products.