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Usage & Warranty

 

How to better use my non-stick cookware?

  • Heat resistant silicone, nylon or wooden cooking utensils are recommended to prevent scratches.
  • It is recommended to use low to medium heat setting when cooking.
  • Do not pour cold water into hot cookware; always allow cookware to cool down after use and before cleaning.
  • Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
  • Avoid leaving food in the cookware for a long time after cooking as it may cause deterioration to the cooking surface.


Are non-stick cookware products safe?

  • Our non-stick cookware have passed all relevant safety tests and are free from PFOA, lead and cadmium. During production, our factories have been awarded ISO 9001 factory quality management system certificate and meet safety standards.


How to better use my stainless steel cookware?

  • Clean your stainless steel cookware thoroughly after each use to prevent staining or build-up from food or grease. After cooking, allow the pan to cool down before immersing it in water, especially cold water. Using cold water on a hot pan can cause the pan to warp and can cause hot grease to spatter.
  • To prevent water-spotting, rinse in warm water after washing and towel dry thoroughly. If a spotted white film (caused by minerals in the water) appears, try rubbing with a sponge or brush and lemon juice or vinegar. Wash, rinse, and towel dry.
  • Soak dried-on or burned-on food in water before washing, or alternatively, bring an inch of water to boil in the pan to loosen the residue.
  • To remove stubborn stains or heat discoloration, we recommend using MEYER Stainless Steel Cookware Cleaner. Use a non-abrasive nylon brush or pad and rub on the stains in a circular motion.
  • Stainless steel cookware is suitable for automatic dishwashers, as long as a mild dish washing detergent is used.

 

Warranty

What is your warranty policy?

This cookware is guaranteed by Meyer to be free from defects in manufacturing and materials for a period of 1 year (or please refer to the period indicated on the warranty card of your purchased product) from the date of purchase.

In the case of a manufacturing defect, the guarantee will provide the purchaser with an after sales service (in the case of a product out of production, a product of equal value will be supplied).

When returning your cookware, please include the original receipt or proof of purchase date or your email order confirmation together with the cookware.

This guarantee does not cover:

  • items that do not have original, unaltered receipt or proof of purchase date.
  • damage caused by incorrect usage that does not follow our use & care guidelines.
  • damage caused by accident, misuse, abuse.
  • damage caused by overheating, improper cleaning and maintenance, such as scratches, stains, or discoloration.
  • damage due to natural causes, such as earthquakes, typhoons, incidental or consequential damages.
  • damage to hobs/stovetop.