Returns & Refunds
Our customers enjoy a 14-Day quality satisfaction guarantee.
1. If you aren't satisfied within 14 days of receipt:
We will accept return and/or exchange within 14 days of delivery due to manufacturing defects. If you have received an incorrect / missing / defective item in your order, please email email@example.com and we will get back to you as soon as we can. Our company will check whether the product meets the conditions for return and exchange. If we find it is a certified product quality problem, we will accept return and / or exchange and bear the shipping fee.
2. If you have received an incorrect / missing / defective item in your order:
Please email firstname.lastname@example.org and we will get back to you as soon as we can. We will replace the item upon return, or refund in your account within 3 to 5 working days (depending on your bank) if the item is not available. You can return the incorrect item via S.F. Express free of charge by having it picked up at your door. Unfortunately we only accept S.F. Express as a courier for this.
If you have purchased any products over $400 at our online shop and self-pick up at Kwun Tong Experience Store
When you purchase for an amount of less than HK$400 after returned product. All gift items in original condition must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
If I return an item, will I be reimbursed for delivery if the order is less than HK$400 or HK$500?
Delivery fees will not be reimbursed for any returns or exchanges.