Shipping & Returns
What if I need to change my order?
We process orders quickly, but we'll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 2763 9313, Monday–Friday, 10 a.m.– 6 p.m.
Interested in placing a bigger order?
To purchase our cookware in bulk, please send an email to firstname.lastname@example.org We're happy to help.
Do you ship everywhere in Hong Kong?
We provide shipping services to addresses in Hong Kong Island, Kowloon and the New Territories for Hong Kong and Macao, Taipa, Coloane for Macau. If your designated address cannot be located by our system, it's likely that the address is beyond the reach of our shipping services.
How long will it take before I receive my order?
We process your order within 2 working days, then we ship it out. Delivery times are from Monday to Saturday between 10:00 a.m to 6:00 p.m..
What is the minimum amount I need to pay to enjoy free shipping?
For orders over HK$300 delivered to Hong Kong and HK$400 delivered to Macau, shipping is free.
How can I change my delivery address?
You can change delivery address in "My Account", or you can do this at the "Information" page during checkout.
Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, courier delay, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of products are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the products.
Returns & Refunds
How to return the products?
Our customers enjoy a 14-Day quality satisfaction guarantee.
1. If you aren't satisfied within 14 days of receipt:
We will accept return and/or exchange within 14 days of delivery due to manufacturing defects.
If you have received an incorrect / missing / defective item in your order, please email email@example.com and we will get back to you as soon as we can. Our company will check whether the product meets the conditions for return and exchange. If we find it is a certified product quality problem, we will accept return and / or exchange and bear the shipping fee.
2. If you have received an incorrect / missing / defective item in your order:
Please email firstname.lastname@example.org and we will get back to you as soon as we can. We will replace the item upon return, or refund in your account within 3 to 5 working days (depending on your bank) if the item is not available. You can return the incorrect item via S.F. Express free of charge by having it picked up at your door. Unfortunately we only accept S.F. Express as a courier for this.
If you have purchased any products over $400 at our online shop and self-pick up at Kwun Tong Experience Store
When you purchase for an amount of less than HK$400 after returned product. All gift items in original condition must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
If I return an item, will I be reimbursed for delivery if the order is less than HK$400 or HK$500?
Delivery fees will not be reimbursed for any returns or exchanges.